Privacy Policy
Effective Date: October 26, 2026
BigByte IT Solutions ("BigByte," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or request our IT services.
1. Information We Collect
We may collect the following information:
Contact and inquiry information
- Name
- Email address
- Phone number, if provided
- Services you are interested in
- Messages and other information you voluntarily submit
Service-related information
When providing computer repair, technical support, web development, or other IT services, we may collect information reasonably necessary to perform the requested work. This may include contact details, device information, technical specifications, and descriptions of technical problems.
Website and security information
Our website may process limited technical information, such as IP addresses and session information, to operate contact forms, maintain security, prevent spam, and protect against abuse.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and customer requests.
- Provide requested IT services and technical support.
- Communicate about appointments, projects, repairs, and service updates.
- Send confirmations related to inquiries.
- Maintain website functionality and security.
- Meet applicable legal obligations.
We do not use contact-form submissions to enroll customers in promotional email campaigns.
3. Email Communications
When you submit an inquiry, we may send an acknowledgment to your email address.
We use Resend, a third-party email delivery provider, to transmit inquiry notifications and confirmation messages.
Information necessary to deliver these emails may be processed by Resend in accordance with its applicable terms and privacy practices.
We do not send unsolicited marketing emails through our website contact form.
4. Sharing Your Information
We do not sell customer personal information.
We may share information with trusted service providers when reasonably necessary to operate our website, deliver communications, provide requested services, or comply with legal obligations.
These providers may include website hosting, email delivery, and technical service providers.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or systems.
5. Cookies and Website Tracking
Our website may use essential session cookies to support secure contact-form submissions and prevent misuse.
We do not currently use Google Analytics, Meta Pixel, or similar visitor-tracking tools for advertising or marketing analytics.
If our tracking practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.
6. Data Retention
We retain personal information only for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, resolve disputes, and satisfy applicable legal requirements.
Retention periods may vary depending on the nature of the information and the services provided.
When information is no longer reasonably needed, we take appropriate steps to delete or otherwise securely dispose of it.
7. Information Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.
These measures may include encrypted connections, restricted access, server-side validation, and security protections for online forms.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
8. Your Privacy Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you.
We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legitimate business, security, or legal reasons.
Depending on your location and applicable law, you may have additional privacy rights.
To submit a privacy request, contact:
9. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for their independent privacy practices. We encourage visitors to review the privacy policies of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, information practices, or applicable legal requirements.
Any updated version will be published on our website with a revised effective date.
12. Contact Us
For questions about this Privacy Policy or our handling of personal information, contact:
BigByte IT Solutions 11414 Artesia Blvd, Suite A Artesia, CA 90701
Email: info@bigbyteit.com Phone: (562) 379-0039