SERVICE AGREEMENT

Data Responsibility
BigByte IT Solutions is not responsible for any loss, corruption, or damage to customer data. Customers are strongly encouraged to back up all important files and information prior to submitting their device for service.

Scope of Service
BigByte IT Solutions will perform services only for the issues or repairs described on the work order unless additional services are authorized by the customer.

Unclaimed Devices
Customers will be notified upon completion of the requested service. Devices not picked up within thirty (30) days of notification may be considered abandoned and may be disposed of to recover service-related costs.

Warranty
Labor performed by BigByte IT Solutions is warranted for thirty (30) days from the date the repaired device is picked up by the customer. Parts installed by BigByte IT Solutions are covered by a thirty (30) day warranty unless otherwise specified.